Last Updated: 8 May 2025
1. Introduction
Welcome to Vortrix ("we," "our," or "us"). We are a digital agency specializing in web development, mobile apps, UI/UX design, digital marketing, and consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
2. Information We Collect
Client Information
We collect information that you voluntarily provide when you:
- Request a quote or consultation
- Engage our services
- Subscribe to our newsletter
- Contact us for support
- Participate in client surveys or feedback
This information may include your name, email address, phone number, company name, project requirements, and any other information you choose to provide.
Project Data
When you engage our services, we may collect and process:
- Project specifications and requirements
- Design assets and content
- User feedback and testing data
- Analytics and performance metrics
- Communication records
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent
- Referring website
- Device information
- Usage patterns and preferences
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our digital services
- Communicate with you about your projects
- Send you updates and marketing materials (with your consent)
- Analyze and improve our website and services
- Protect against fraud and unauthorized access
- Comply with legal obligations
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of sensitive data
- Secure data storage and transfer
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
6. Data Sharing and Third Parties
We may share your information with:
- Service providers who assist in delivering our services
- Analytics and marketing partners (with your consent)
- Legal authorities when required by law
- Business partners in case of mergers or acquisitions
We ensure all third parties maintain appropriate security measures and comply with data protection laws.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for marketing communications
- Request data portability
8. Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@vortrix.co.uk
Phone: 0203 540 1353
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ